Important Notices

All You Need To Know

Important Guidelines for your Delivery Instruction Slip (DIS) / Delivery Instruction slip Booklet (DIB)

Do’s

Don’ts

Always store your DIB in lock & key
If your DIS / DIB is lost / stolen / not traceable intimate the same to your DP at the earliest
Request for DIS / DIB should be done using the requisition slip available in the DIS booklet
For issuance of loose DIS, visit the branch in person
The loose DIS issued, has to be signed by all the holders in front of an authorized DP official and submit for processing same time.
Cancel the unused columns of DIS before submission
Signature on DIS should match with the sign recorded in your Demat account

Do not leave blank or signed DIS with a DP or any other person / entity
Do not sign blank DIS and keep unattended
Do not delay reporting of loss of your DIS or DIS booklet and get the unused DIS cancelled in Demat account

As per NSDL circular NSDL/POLICY/2022/103 dated July 23, 2022 and CDSL communique CDSL/OPS/DP/S ETTL/2022/462 dated August 12, 2022 system validation will be implemented for pay-in transactions with delivery obligations received from Clearing Corporation (CC) before affecting debit and mandating Participants / Brokers to seek UCC details at the time of processing pay-in instructions in all applicable modes viz., e-DIS / Physical DIS / DDPI / POA etc.

Additional details required while processing pay-in related transactions in NSDL system : Client UCC, Trading Member ID, Exchange ID, Segment ID etc.

Additional details required while processing pay-in related transactions in CDSL system : UCC, Segment ID, CMID, TM Code / CP Code(for custody), EXID etc.

Linking of PAN with Aadhaar

As per Central Board of Direct Taxes (CBDT) notification G.S.R 112(E) dated February 13, 2020, the Permanent Account Number (PAN) of a person allotted as shall become inoperative if it is not linked with Aadhaar by September 30, 2021 or any other date specified by CBDT. Revised date is June 30, 2023.

All the existing investors, who have not linked their PAN with Aadhaar number, are advised to ensure linking of PAN with Aadhaar number for continual and smooth transactions in securities market and to avoid any consequences of non-compliance of said notification on their transactions in securities market.

Click here for Advisory on updation of KYC attributes
As per regulatory guidelines, certain existing Demat Account holders to whom the communication has already been sent by HDFC Bank, are hereby advised to take a note of the details of 6-KYC attributes that shall be made mandatory w.e.f. 1st July 2022. Each of these 6-KYC attributes need to be updated in demat account

- 6-KYC attributes that need to be updated for DEMAT account holder(s):

1) Name 2) Address 3) PAN 4) Valid mobile Number 5) Valid email-id 6) Income Range

Click Here to download NSDL Form

Click Here to download CDSL Form

Please submit the necessary form(s) for all Demat Account holders at your nearest DP Servicing HDFC Bank branch, enabling us to update the above mentioned 6-KYC attributes against each account holders in the Demat Account.

Even if one of the KYC attribute is not updated with the Bank records, it will be deemed as a Non-complaint Demat Account and the same will become inactive (i.e.), no debit will be allowed in such Demat Account thereafter.
As per SEBI Circular No. SEBI/HO/MIRSD/RTAMB/CIR/P/2021/601 dated July 23, 2021, submitting Nomination consent for Opt-in/ Opt-out is mandatory before June 30, 2024.
Holiday list 2024 for Demat customers Click here for details.
As per NSDL circular number NSDL/POLICY/2021/0122 dated December 15, 2021 & CDSL communique number CDSL/OPS/DP/SYSTM/2021/569 dated December 15, 2021, NSDL & CDSL will implement additional system level validation while executing such transactions with effect from March 25, 2022. Further, in case of manual verification (wherever applicable), DP (Bank) has been advised to take supporting document(s) from client for certain types of reason code to ascertain the nature of transaction.
For more details, please refer to above mentioned NSDL and CDSL circular and clients are advised to select appropriate reason code while executing off-market transfer, to avoid failure of off-market transfers due to such validation of reason codes.
The clients who are registered with HDFC Securities Limited for on-line trading do not require SPEED-e / EASIEST facility (facility to submit on-line instructions directly to depository without involvement of DP).

This is to avoid settlement issues in case of multiple instructions for same ISIN / quantity through HSL and depository on-line platforms.
As per the circular / guidelines issued by Ministry of Corporate Affairs (MCA), the shares for which the dividend amount has remained unclaimed by the beneficial owner (client) for a period of 7 years shall be credited to an Investor Education and Protection Fund (IEPF) Suspense account (in the name of the Company).
You can update your Aadhaar now (for NSDL Demat accounts)

You can also submit a copy of your Aadhaar Card / e-Aadhaar to the nearest DP servicing branch duly acknowledged by holder(s) with a request on Common Aadhaar application form, mentioning DP ID and Client ID (Demat account number) and consent to update your Demat account and other Bank relationships with Aadhaar. Your Aadhaar will be updated post authentication.
KYC is one time exercise while dealing in securities markets - once KYC (Know your customer (KYC) is a form which will let the bank know who customer is, his address and his the financial and occupational status.) is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
As per CDSL communique no. CDSL/OPS/DP/POLCY/2020/447 dated October 14, 2020 and NSDL Circular No. NSDL/POLICY/2020/0138 dated October 20, 2020, all off Market transfer instructions will be processed after taking consent from the transferor client by way of OTP confirmation. On the execution date of off market transfer instruction, a link would be generated and sent by depositories i.e. NSDL and CDSL on mobile number and e-mail id as registered in the demat account of the client.
Prevent Unauthorized Transactions in your Demat account --> Update your Mobile Number with your Depository Participant (HDFC Bank Ltd ) Receive alerts on your Registered Mobile for all debit and other important transactions in your Demat account directly from NSDL / CDSL on the same day....issued in the interest of investors.
No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account
The Procedure for filing complaints on SEBI Complaint Redress System (SCORES) is a follows:
A. Register on SCORES portal (https://scores.gov.in/scores/Welcome.html)
B. Mandatory details for filing complaints on scores:
Name, PAN, Address, Mobile Number, E-mail ID.
C. Benefits :
1) Effective communication.
2) Speedy redressal of the grievances.

Click here for SEBI SCORES App link

Demat clients can email us at infodp@hdfcbank.com for any queries, feedback, information & suggestions etc. with respect to Demat account.
You can also raise a grievance on SEBI’s Online Dispute Resolution Portal (ODR) by first registering yourself on the portal and providing your details. Initial grievance reference number is required to submit the grievance on ODR.

Link for SEBI’s ODR portal is below:
https://smartodr.in/investor/login

In case your grievance pertains to market manipulation/fraudulent activities in the market or against Depository Participants, you may write to report-mktmanipulation@nsdl.com

Restricting Trading by Designated Persons (“DPS”)

In accordance with the Prohibition of Insider Trading regulations, SEBI has introduced trading restrictions for Demat Account where the sole or either of the account holder is the designated person.
The specific ISIN of listed companies in the Demat accounts of the designated person would be Frozen for both i.e. Debit and Credit at BO-ISIN level by the Depositories i.e. NSDL & CDSL centrally.
Freeze reason for said ISIN would be “Trading Window Closure Period”.
Such a Freeze on the accounts of Designated Persons would be removed by the Depositories post the specified Trading Window Closure period.

Click here for more Notices

While care has been exercised by HDFC Bank Ltd. (DP) compiling Price / NAV / Face Value file, HDFC Bank Ltd. does not warrant completeness or accuracy of information and disclaims all liabilities, losses and damages arising out of use of this information. For any specific/latest information, you may contact the respective Stock Exchange / Mutual Fund / Commodity Exchange.
As per SEBI circular, once new DIS is issued to client i.e. issued on or after October 01, 2014 then old DIS can be accepted by the DP till one month from the date of issuance of new DIS. Further, upon receipt of instruction by using the new DIS from client, the old DIS(issued prior October 01, 2014) will become invalid, even if the period of one month from the issue of new DIS has not elapsed.
If the DIS booklet is lost / stolen / not traceable by the account holder, the same must be intimated to the DP immediately by the account holder in writing.
As per CDSL communique no. CDSL/OPS/DP/1703 dated September 01, 2009, CDSL system will not be available on three National holidays i.e. 26th January, 15th August and 2nd October.
Account holders are requested not to leave "blank or signed" DIS with the Depository Participants (DPs) or any other person/entity.
Instructions with same day execution date will be accepted at client's risk and responsibility without liability / claim on the bank.
Please strike-off the blank column which are not applicable on all the demat delivery instruction slips.
Customers are required to submit the Delivery Instruction Slip (DIS) for an "Off Market" Transaction along with the following details;
1. Reason / Purpose of the Off Market Transaction
2. Consideration Amount (if any) Paid / Received.
Buy Back / Open offer related instructions should be submitted at least one working day before the execution date. Further, clients should mark "Buy Back / Open offer"on the face of the instruction slips so as to identify such instructions and executed them on a priority basis.
SEBI has issued directions with regards to the limitation period for filling an arbitration with the Depository. For more details, clients may refer SEBI website (www.sebi.gov.in) for circular no. CIR/MRD/DP/4/2011 dated April 07, 2011 issued by SEBI
In terms of SEBI Circular No. SEBI/MRD/DEP/Cir-2/06 dated January 19, 2006 (www.sebi.gov.in), in respect of companies issuing shares by way of Initial Public Offer (IPO), the concerned ISIN under which the shares would be credited will be suspended at the time of crediting the shares (during the pre-listing period) and shall be activated only on the date of commencement of trading on the stock exchanges.
Clearing Members are required to transfer Open Ended Mutual Fund units subscribed through the 'Order Entry Platform' of the Stock Exchanges within 1 working day after the pay-out.
For the benefit of Demat customers a separate email ID:'infodp@hdfcbank.com' has been created for the purpose of addressing Queries, Feedback, Information, Suggestions etc. and the email ID:'dphelp@hdfcbank.com' would be exclusively used for addressing Complaints / Grievances.
As per NSDL circular no.NSDL/POLICY/2013/0050 dated April 4, 2013, NSDL has inserted a new clause 18 in Annexure B (agreement between the Participant and its Client) of the Bye Laws as below-

Notwithstanding anything contained herein or in the Bye Laws or Business Rules, neither party hereto shall be liable to indemnify or compensate the other for any breach, non-performance or delay in performance of any obligations under the Agreement or for any harm, loss, damage or injury caused to the other due to causes reasonably beyond its control including but not limited to tide, storm, cyclone, flood, lightning, earthquake, fire, blast, explosion or any other act of God, war, rebellion, revolution, insurrection, embargo or sanction, blockade, riot, civil commotion, labour action or unrest including strike, lock-out or boycott, interruption or failure of any utility service, enemy action, criminal conspiracy, act of terrorism or vandalism, sabotage, or intrusion, or any other irresistible force or compulsion.
In case of no debit transactions carried out in the demat account for a continuous period of 6 months, then such accounts are treated as 'Dormant'. The account holder of such dormant accounts are advised to visit the branch personally for submitting the instructions for transfer of securities. If instruction is submitted through bearer, then please contact the branch where instructions are submitted to provide your confirmation of the transaction from your Demat Account.
This is with reference to circular from regulators i.e. NSDL (2018-0035-Policy-Capturing payment details for off-market transfers made for the reason_off-market sale) and CDSL (DP-465-Consideration-Amount-Payment-Details-for-Off-Market-Trans). Vide these circulars Depository Participants (DP's) are advised to mandatorily capture consideration and also obtain consideration details from client, in the Delivery Instruction Slip (DIS) where the reason for off-market transfer is mentioned as "For Off-Market Sale/Purchase" in case of CDSL and "Off-Market Sale" in case of NSDL. DPs to obtain following payment details in annexure along with DIS. Please contact nearest DP servicing branch for annexure and details on the guidelines. a) Payment Mode i.e. cash, cheque or electronic payment, b) Transferee's Bank Account Number, Bank Name, Branch Name, c) Transferee's Name, d) Date of payment g) Cheque Number / Transaction reference Number, h) Amount of consideration.

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